Refund and Returns Policy

Effective Date: 1 January 2025  |  Applies to all purchases made at alfatec.co.za

7-Day Returns Return unused items within 7 days of delivery
Exchange Available Swap for a different colour or model, subject to stock
5–10 Business Days Approved refunds processed to your original payment method

1. Overview

At AlfaTec we want you to be completely satisfied with your purchase. If something isn’t right, we will do our best to resolve it fairly and promptly. This policy governs all returns, refunds, and exchanges for purchases made through alfatec.co.za and is aligned with the Consumer Protection Act 68 of 2008 (CPA) of South Africa.

2. Return & Refund Eligibility

To qualify for a return and refund, the following conditions must all be met:

  • Your request is submitted within 7 calendar days of receiving your order.
  • The item is unused, unactivated, and unregistered.
  • All original packaging, accessories, manuals, cables, and tags are included and intact.
  • You can provide proof of purchase (order confirmation email or tax invoice).
  • The item shows no physical damage, scratches, or signs of misuse caused after delivery.
Please note: Returns submitted after 7 days, or items that do not meet the above conditions, will not be accepted and may be returned to you at your own shipping cost.

3. Exchange Policy

We are happy to exchange an item for the same product in a different colour or storage configuration, subject to stock availability, within 7 calendar days of delivery. The item must meet the same eligibility conditions listed in Section 2.

If you would like to exchange for a completely different product, we recommend initiating a return for a refund (see Section 5) and placing a new order separately — this is the fastest way to get you the right product.

To request an exchange, follow the process in Section 4 below and indicate “Exchange” as the reason.

4. How to Request a Return or Exchange

  1. Contact us within 7 days of delivery via email at Returns@alfatec.co.za or by phone at 064 548 9382.
  2. Provide your order number, the name of the item, and the reason for the return or exchange request.
  3. Our team will review your request and issue a Return Merchandise Authorisation (RMA) number within 2 business days if your request is approved.
  4. Pack the item securely in its original packaging and write your RMA number clearly on the outside of the parcel.
  5. Ship the item to the address we provide in your RMA confirmation.
  6. Once we receive and inspect the item, we will notify you of the outcome and process your refund or exchange within 3–5 business days.
Important: Items sent back without a valid RMA number will not be accepted and will be returned to the sender.

5. Refund Processing

Once your returned item has been received and inspected, we will send you an email confirming whether your refund has been approved or declined.

  • Approved refunds are issued to your original payment method.
  • Please allow 5–10 business days for the refund to reflect, depending on your bank or card provider.
  • Original delivery/shipping charges are non-refundable, except where the return is a result of our error or a confirmed product defect.
  • If your purchase was financed through Challenor Finance, your refund will be coordinated directly with them and may take additional processing time.

6. Damaged or Defective Items

If your order arrives damaged in transit or you discover a manufacturing defect, please contact us within 24 hours of delivery. Include the following in your message:

  • Clear photographs of the damaged or defective item and the outer packaging.
  • Your order number and a brief description of the issue.

We will arrange a repair, replacement, or full refund at no cost to you, including return shipping. This is in addition to your statutory rights under the Consumer Protection Act and any applicable manufacturer warranty.

Warranty Claims: Defects that arise after the initial 7-day window fall under the manufacturer warranty. Please refer to the warranty documentation included with your product. AlfaTec will assist you in facilitating the claim where possible.

7. Non-Returnable Items

The following items cannot be returned or refunded unless they are defective or damaged on arrival:

  • Opened software, digital downloads, and product licence keys.
  • Consumable items (batteries, cleaning accessories, etc.) once opened or used.
  • Items that have been customised or specially ordered at your request.
  • Broken Seal Products (see Section 8 below).
  • Gift cards and store vouchers.
  • Items clearly marked as “Final Sale” or “Clearance” at the time of purchase.

8. Broken Seal Products

AlfaTec offers a range of Broken Seal Products — items where the original manufacturer seal has been opened, but the product itself is unused. These items are clearly identified on the product listing and are offered at a discounted price to reflect their condition.

  • Broken Seal Products are not eligible for return or exchange unless they arrive damaged or are confirmed to have a manufacturing defect.
  • They carry the manufacturer’s standard warranty where applicable.
  • Purchasing a Broken Seal Product confirms you have read and accepted the product condition as described at the time of purchase.

9. Return Shipping

Unless a return is the result of our error or a confirmed defect, the customer is responsible for the cost of return shipping. We strongly recommend using a trackable courier service, as AlfaTec cannot be held responsible for items lost or damaged in transit back to us.

AlfaTec will cover all return shipping costs in the following cases:

  • Items that arrived damaged.
  • Items confirmed defective within the warranty period.
  • Incorrect items dispatched due to our error.

For large items such as fridges, washing machines, or other appliances, we will arrange and cover the cost of collection for all qualifying defective returns.

10. Contact Us

For any questions about a return, refund, or exchange, please reach our team directly:

We aim to respond to all queries within one business day.